Seaware For Hotels and Resorts

Seaware reservation system allows hotels and resorts to boost operating efficiency and customer satisfaction while reducing costs of sale by using sales, marketing and revenue-yield management capabilities for inventories.

Booking and reservations

Reservations

  • Multiple rooms and properties on one booking.
  • Individual, per guest itinerary.
  • Extended family on one booking.
  • Elaborate packaging capabilities.
  • Shopping by attribute.
  • Customizable user interface for different users.
Product management

Product Management

  • Dining, conference room, workshops, spa treatment with detailed schedule and capacity control.
  • Transportation support (air, transfers, bus connection, etc.).
  • Support or add-ons (miscellaneous items and services) with capacity control.
  • Allotments of rooms.
  • Support for simple or complex routes (trips lasting a few hours to multi-day trips).
  • Packaging capability (optional and mandatory components).
Guest management

Guest Management

  • Extensive guest profile.
  • Household (family) concept.
  • Guest preferences.
  • Unlimited classification and grouping.
  • Suggest products and upsell based on the profile.
  • Guest referral program.
  • Guest’s travel history, including on premises spend.
  • Online integration with Salesforce.
Loyalty program

Loyalty Program

  • Flexible rule-based loyalty program to earn/redeem.
  • Multiple loyalty programs per guest.
  • Earn points using any criterion.
  • Earn points for external spend/activities.
  • Redeem points using any criterion.
  • Pay with a combination of points and money.
  • Affinity programs with other companies.
Sales channels

Sales Channels

  • Responsive and mobile ready for all channels (B2C| B2B| CC).
  • All booking channels (B2C| B2B| CC) are ready from day one.
  • Consumers, on premises consultants and agencies can comfortably work using their mobile devices.
Rule-based business functions

Rule-Based Business Functions

  • Pricing/discounting/promotions.
  • Payment schedule and cancellation policies.
  • Commissions.
  • Taxes and fees.
  • Insurance.
  • Sales and marketing messages.
  • Business policy validation.
  • Selling limits.
  • Finance/accounting and GL integration.
  • Guest certificates and coupons.
  • Guest ticketing/documentation.
  • Add-on products and services.
  • Reservation auto-notification and changes.
  • Loyalty programs (earn & redeem).
  • Multi-company support.
  • Invoice items and costs.
Facility management

Facility Management

  • Restaurants, Spa, banquet halls management.
  • User definable restaurant seating with time and cleaning slots.
  • Facility: name, capacity, cleaning, etc.
  • Facility layout: Effective dates/times and occupancy.
  • Time-slots inventory driven.
Analytics and reporting

Analytics and Reporting

  • Data warehouse (customizable ETL (Target DB – Oracle or MS SQL Server).
  • Native integration with Jaspersoft Reports and Tableau.
  • Business intelligence – improve your decision and optimize internal business processes.
Inventory management

Inventory Management

  • Flexible and unique ability to manage attrition (Versonix patented technology).
  • Rooms allotment support (allocation of inventory to agencies or other channels).
  • Ability to reserve/block rooms for special user definable needs.
  • Automated room assigment optimization algorithm “Simulated Anealing”.
  • Waitlist support.
  • Fire Zone functionality (guest max, passenger in room limitation).
Applications suite

Applications Suite

  • Top travel companies trust Seaware.
  • Business rules-driven for ever-changing business.
  • Customer centric – all about the customer.
  • CRM and Loyalty program to reward and attract customers.
  • Powerful and flexible inventory management.
  • Advanced built-in revenue management.
  • Business intelligence driven.
  • Fully automated accounting/finance.
  • Multichannel – CC, B2B, B2C, Etc.
  • Scalable utilizing the latest technology.
  • Secured by design and PCI/GDPR compliant.
  • Complete end-to-end, and ready for production.
  • Cloud oriented.
Pricing management

Pricing Management

  • Flexible business rules-based pricing (based on product, market, guest profile, season, demand, travel agency profile, group price etc.).
  • Support for dynamic pricing based on utilization, days before departure, target booking curve, inventory filling rate, etc.
  • Easily adjusted pricing to react to market demand.
  • Ability to price per room, person, day, hour, etc.
  • Easily create promotions with eligibility and capacity control.
  • Support for promotion combinability (can be at reservation or guest level).
  • Support for percentage or flat discount (can be applied to specific price components).
Agency management

Agency Management

  • Detailed profile.
  • Rule-based commission management (basic, bonus % can vary by product, agency performance, market, room generic category etc.).
  • Commission split between multiple agencies.
  • Ability to associate specific commissions, payment schedule, insurance and cancellation policy with a specific promotion.
  • Net rate, tour operator rate.
  • Agencies hierarchy support.
  • Performance monitoring/history.
  • Pay commissions for various components at different times.
  • Loyalty program support for corporate customers.
  • Individual travel agent recognition.
  • Profile duplication reduction and merge capability.
Financials

Financials

  • User-definable forms of transactions.
  • Transfer of funds.
  • Online card processing; tokenization at client and transaction levels.
  • Scheduling future payments with credit cards.
  • Manual/automated component payments.
  • Refund approval process; automated/manual.
  • Support for multiple currencies; Pricing, Transactions, GLs, Agencies.
  • Invoicing for credit agencies (agreement); credit limits.
  • Commission: Basic, Tier, VAT, Bonus, GSA, Payout at multiple levels.
  • GL accounting: ability to generate GL entries, summarize, and interface to a GL system (such as Oracle Financials, PeopleSoft, SAP, etc.).
  • Allocate funds to specific owners (Departments/Partners/Product owner).
  • Automated features for closing accounting periods.
  • Automated process to recognize modifications after closing.
  • Interface to a GL system (such as SAP, Navision, Oracle Financials, PeopleSoft, etc.).
  • Ability to move funds between any entity in the sysytem.
  • Ability to set up pre-paid coupons which can be used once payment is received; additional ability to write off expired and unused (partially or fully) coupons.
Interfaces and distribution

Interfaces and Distribution

INTERFACES/DISTRIBUTION CHANNELS:

  • Finance (SAP, Navision, Oracle Fin, PeopleSoft, etc.).
  • Graph QL API for custom interfaces.
  • Salesforce.
  • Web B2B, B2C (including tablet and mobile).
  • Online Salesforce integration.
Yield and revenue management

Yield & Revenue Management

  • Fully integrated yield and revenue management functionality.
  • Define price levels to open/close promotions and/or apply discounts based on facility utilization and other business conditions.
  • Open/close promotions and/or discounts based on utilization and other conditions.

Maximize Efficiency with Versonix

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